We aim to dispatch all orders as quickly as possible so you receive your Hitz Disposable products without delay.
Order Processing
- Orders are processed within 1–2 business days
- Orders placed on weekends or public holidays are processed the next working day
Delivery Times
- US Delivery: 2–4 working days
- International Delivery: 5–10 working days (depending on location)
Shipping Fees
- Standard shipping rates apply at checkout
- Free delivery on orders over $100
Discreet Packaging
- All orders are shipped in plain, unbranded packaging
- No vape-related information is shown on the parcel
Once your order is shipped, you will receive a confirmation email with tracking details (where available).
Returns & Refunds Policy
Due to the nature of disposable vape products, we operate a strict returns policy.
Returns Eligibility
- Products must be unused, unopened, and in original packaging
- Return requests must be made within 24 hours of delivery
Non-Returnable Items
- Opened or used disposable vapes
- Items with missing components
- Products damaged due to misuse
- Clearance or promotional items
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 24 hours of delivery with:
- Your order number
- Clear photos or videos showing the issue
Approved cases will be offered a replacement or refund, depending on availability.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Original shipping fees are non-refundable
Contact Us
For any delivery or return questions, please contact our support team before sending any items back.
Returns sent without prior approval may not be accepted.
